Supporting global teams in high-volume SLA-driven environments across travel, expense, and financial operations while improving operational workflows and service reliability.
Customer Support Professional
Natalia Montero Vargas
About Me
Natalia Montero
I’m a Customer Support and Operations professional with over four years of experience helping international teams navigate travel, expense, and financial processes. My work focuses on maintaining stable support operations while ensuring clear communication with users and stakeholders in fast-paced service environments.
I’m experienced in handling escalations, coordinating with cross-functional teams, and contributing to process improvements that strengthen operational efficiency. I’m known for my structured approach, strong communication, and ability to deliver dependable support that builds trust with both users and internal teams.
Core Expertise
• Travel & Expense Operations
• Escalation & SLA Management
• Process Improvement
• Cross-Team Collaboration
• Operational Stability During Transitions
Languages
Spanish — Native
English — Advanced
Tools & Systems
• ServiceNow
• Concur
• SAP
• AppZen
• Workday
• Oracle
Projects
A selection of projects showcasing my work in support operations and process improvement.
Identified and helped resolve an operational gap in the review process for educational travel events managed through Concur and Salesforce systems.
Educational Events Compliance Process Optimization
Led the operational transition of a corporate travel support workflow serving Global employees.
